Delivery Policy

General Terms

This Delivery Policy applies todynamicstudioge.comDynamic Studio services ordered through the website and, where applicable, delivery of physical resources.

The specific method of delivery or service performance depends on the type of service selected by the customer.

The date, location, scope, and other important details of the relevant service are agreed with the customer when the order is placed or before the order is confirmed.

Methods of Service Delivery

Different Dynamic Studio services are delivered to customers in different ways.

Service Area

The ability to provide a service depends on the specific type of service, the customer's location, the technical requirements of the project, and the availability of the relevant team.

Services may be provided in different areas of Georgia unless otherwise specified for a particular order.

Delivery and Service Timeframes

The timeframe for service performance depends on the type and scope of the order, technical complexity, and the terms agreed with the customer.

Photography/videography, an event, Drone Show, or another service scheduled for a specific date will be performed according to the date and time agreed with the customer.

If editing, montage, color correction, or other post-production work is required after the service, the timeframe for delivery of the final material will be determined in advance based on the scope of the specific order.

Delivery of Digital Photo and Video Materials

Final photos, videos, or other digital materials may be delivered to the customer electronically.

Depending on the project, the materials may be delivered to the customer:

• through a secure download link;
• by email;
• through cloud storage;
• through another electronic channel agreed in advance;
• where necessary, via an agreed physical storage medium.

Equipment Collection and Delivery

If the customer uses Dynamic Studio's equipment rental service, equipment collection or on-site delivery takes place in accordance with the terms of the specific order.

Depending on the order, equipment may be handed over:

• in person at an agreed location;
• by delivery to the event or filming location;
• in another form agreed in advance.

The customer will be informed of the delivery terms and, where applicable, any additional transportation fee before the order is confirmed.

Delivery or Transportation Fee

If the service selected by the customer requires additional transportation, equipment transfer, or travel by the service team to another location, an additional fee may apply.

Such a fee may depend on the type of service, distance, quantity of equipment, and logistical requirements.

Order Confirmation

After the customer places an online order, Dynamic Studio may contact the customer to clarify order details.

Where necessary, the information to be clarified may include:

• the date and time of the service;
• the service location/address;
• the project duration;
• required technical resources;
• the format for delivery of the final material;
• any additional transportation cost, if applicable.

The customer will receive the relevant order information before the service is performed.

Customer Responsibility

The customer must provide Dynamic Studio with accurate and complete information required to perform the service.

Where applicable, this includes:

• the correct name and contact information;
• the exact service address;
• the date and time of the event or filming;
• information or permits required to access the location, where obtaining them is the customer's responsibility;
• other information necessary for proper performance of the service.

Providing incorrect or incomplete information may cause delays in service delivery.

Delay in Delivery or Performance

Despite planned timeframes, in some cases service performance may be delayed due to circumstances beyond the parties' control.

Such circumstances may include:

• adverse weather conditions;
• safety or legal restrictions on drone flights;
• changes in availability of the event venue;
• technical malfunction;
• transportation delays;
• other circumstances beyond reasonable control.

If such circumstances occur, Dynamic Studio will notify the customer of the change and, where possible, offer a new date or another appropriate alternative solution.

Effect of Weather on Drone Services

Drone filming and Drone Show services are directly dependent on compliance with safety, weather, and relevant technical conditions.

Strong wind, precipitation, poor visibility, flight restrictions, or another safety risk may result in postponement of the service.

Acceptance of the Service

After the service has been performed or the final materials have been delivered, the customer may review the service or materials received in accordance with the agreed terms.

If the customer identifies any non-conformity with the agreed terms, they are encouraged to contact Dynamic Studio promptly so the matter can be reviewed and an appropriate response provided.

Order Cancellation and Refunds

Terms related to service cancellation, withdrawal from a contract, and refunds are governed by Dynamic Studio'sRefund and Cancellation Policyand the applicable laws of Georgia.

This Delivery Policy does not limit the customer's statutory rights.

Changes to the Delivery Policy

Dynamic Studio may update this Policy when necessary, including to reflect changes in service terms, logistics, or applicable law.

The current version of the Policy will always be available on this page.

Contact Information

To clarify delivery, service location, date, or any other details, you may contact Dynamic Studio.