Payment in GEL
Service prices and the final amount payable on the website are stated in Georgian Lari (GEL), unless otherwise specified in a particular offer.
Secure Online Payment
Card payments are processed through the secure system of the relevant bank or payment service provider.
3D Secure
During an online transaction, the customer may be required to complete additional bank authorization for security purposes.
Before making an online payment, the customer has the opportunity to review the ordered service, its price, and, where applicable, any additional costs. By confirming payment, the customer confirms the order and the obligation to pay the relevant amount.
General Terms
These Payment Terms apply todynamicstudioge.comorders for Dynamic Studio services placed through the website and payment of the corresponding service fees.
Before making payment, the customer must review the order information, service name, price, and other important terms.
By making an online payment, the customer confirms that they have reviewed the applicable order and payment terms.
Service Price
The price of a service is communicated to the customer on the website, on the order page, or as part of an individual offer.
If the final price of a particular service depends on project scope, date, location, technical requirements, or other individual circumstances, the final price will be communicated to the customer before the order is confirmed.
Payment Currency
The primary settlement currency on the Dynamic Studio website isGeorgian Lari (GEL / ₾).
If the customer's card account is denominated in another currency, conversion may be carried out according to the exchange rate and terms applied by the card-issuing bank.
The exchange rate or any bank fee related to currency conversion is determined by the customer's bank and is not a fee imposed by Dynamic Studio.
Online Payment Methods
Customers may use the electronic payment methods available during the website checkout process.
Online bank card payments are processed through the relevant online payment system of Bank of Georgia.
The card types or additional payment methods available at a particular time will be displayed directly on the payment page.
How Online Payment Works
The online payment process generally includes the following steps:
The customer selects the desired service and reviews the order.
The customer provides the contact information required for the order.
The customer proceeds to the secure online payment process.
After a successful transaction, the order receives the relevant confirmed status.
Payment Security
Protecting customers' financial information is important to us.
Information required for card authorization is processed within the secure environment of the bank or relevant payment service provider. Dynamic Studio does not store the customer's full card number, CVV/CVC security code, or online banking password.
3D Secure Authorization
For security purposes, online card payments may use3D Secureauthorization.
The customer may be required to confirm the transaction using a method determined by their bank.
The specific authorization process depends on the customer's card-issuing bank and its security system.
Transaction Status
An online payment attempt may result in different transaction statuses.
The payment has been successfully processed and the order will receive the corresponding confirmed status.
In some cases, it may take some time to receive the final status from the bank.
The payment was not completed and the customer may try again or use another available payment method.
Failed or Cancelled Payment
An online payment may fail for various reasons, including:
- insufficient funds on the card;
- the transaction being declined by the bank;
- incorrect information being entered;
- failure to complete security authorization;
- online transactions being restricted on the card;
- a temporary technical issue.
In some cases, complete information about the exact reason for a declined transaction is available only from the customer's card-issuing bank.
Confirmation of Successful Payment
After a successful payment, the customer may see a confirmation on the website or receive order-related information through the contact channel they provided.
Customers are encouraged to keep the order number or other relevant transaction information for future identification of the matter.
Duplicate or Incorrect Payment
If the customer believes they have accidentally paid for the same order twice or more, they should contact Dynamic Studio immediately.
To review the request, the customer may be asked to provide:
- first and last name;
- order number, if available;
- payment date;
- amount paid;
- the relevant transaction identifier or confirmation received from the bank.
Refunds
For a cancelled order or another applicable case, refund terms are determined by Dynamic Studio'sRefund and Cancellation Policyand the applicable laws of Georgia.
Where the customer is entitled to a refund, the relevant transaction will be processed in accordance with the requirements of the law and the published Refund Policy.
The actual time for the refunded amount to appear on a bank card may depend on the card-issuing bank and the relevant payment system.
Additional Fees
Dynamic Studio will not charge the customer any hidden additional fees related to an order.
If a particular service involves additional transportation, logistics, or other necessary costs, the customer will be informed about such costs before final confirmation of the order.
Any fee charged by the customer's bank for currency conversion, card servicing, or other banking services is not an additional fee imposed by Dynamic Studio.
Changes to the Payment Terms
Dynamic Studio may update these Payment Terms when necessary, including to reflect changes in payment methods, payment systems, services, or applicable law.
The current version of these Terms will be published on this page together with the date of the latest update.
Payment-Related Assistance
If you have an issue related to an order, online payment, duplicate transaction, or refund, you may contact Dynamic Studio.