Refund and Cancellation Policy

Scope of the Policy

This Refund and Cancellation Policy applies todynamicstudioge.comthe relevant Dynamic Studio services ordered or purchased through the website.

Dynamic Studio offers customers, among other services, photography and videography, drone filming, Drone Show, event organization, training services, equipment rental, and other services agreed individually.

14-Day Right of Withdrawal

Except where an exemption under the applicable laws of Georgia applies, a customer has the right to withdraw from a distance service contract without giving any reason within14 calendar days.

For a service contract, this period begins on the date the contract is concluded.

Starting the Service Before the 14-Day Period Expires

If the customer wants Dynamic Studio to begin performing the service before the 14-day withdrawal period expires, the customer may be required to make a clear request or provide consent to this effect.

If the service is fully performed with the customer's prior consent and the customer was informed in advance that, after full performance, they would lose the relevant right of withdrawal, the 14-day withdrawal right may no longer apply in cases provided by law.

Individually Customized Services

A significant part of Dynamic Studio's services may be prepared according to a customer's specific brief, script, design, brand, event, location, or other individual requirements.

If a particular service is prepared to the customer's individual order or is clearly tailored to their personal needs, a statutory exception to the right of withdrawal without reason may apply.

Services Booked for a Specific Date

Photography/videography, event services, equipment rental, Drone Show, and other services are often booked in advance for a specific date and time.

Where a specific service falls within a statutory exception due to its legal nature, including a relevant service to be performed on a specific date or during a specific period, the general 14-day right of withdrawal may not apply.

In such cases, the specific cancellation terms will be communicated to the customer before order confirmation or as part of an individual service agreement.

Cancellation of a Booking by the Customer

If the customer can no longer use a pre-booked service, they are encouraged to notify Dynamic Studio as early as possible.

After receiving a cancellation request, the following will be considered:

• whether performance of the service has already started;
• whether specific preparatory work has already been carried out for the order;
• whether the service is individually tailored to the customer's requirements;
• whether a specific date, staff, or technical resources were reserved;
• whether the statutory right of withdrawal or a relevant exception applies to the request.

If the customer is legally entitled to a full refund, Dynamic Studio will not restrict that right on the basis of this Policy.

Cancellation of a Service by Dynamic Studio

If Dynamic Studio is unable to provide an already confirmed service for objective reasons, it will offer the customer an appropriate solution, which may include:

• rescheduling the service to another date;
• offering an alternative service by agreement;
• where applicable, refunding the amount paid by the customer.

Weather, Drones, and Safety Conditions

Drone filming, Drone Show, and other outdoor services may depend on weather, safety requirements, flight availability, applicable restrictions, and other objective circumstances.

If the service cannot be performed safely or legally due to relevant circumstances, Dynamic Studio will first discuss rescheduling the service or another suitable alternative with the customer.

If performance ultimately becomes impossible and the parties cannot agree on another solution, the matter will be resolved according to the specific circumstances and applicable law.

Refund Timeframe and Method

Where the customer is entitled to a refund under applicable law, Dynamic Studio will make the relevant reimbursement without undue delay and, where required by law, no later than14 calendar days.

As a rule, the refund will be made using the same payment method used by the customer for the original payment, unless the parties lawfully agree on another method and this does not result in additional costs for the customer.

How to Request a Cancellation or Refund

To process the request, the customer must provide Dynamic Studio with information that allows the relevant order to be identified.

Information Required for a Request

To help us process the request quickly, the customer is encouraged to provide:

• first and last name;
• order number, if one exists;
• the telephone number or email address used when placing the order;
• name of the ordered service;
• payment date;
• the request — cancellation, date change, or refund.

The customer is not required to provide a full bank card number, CVV/CVC code, or online banking password.

Complaint About Service Quality

If the customer believes that a service was not performed in accordance with the agreed terms, they may submit a relevant complaint to Dynamic Studio.

Dynamic Studio will review the request and, taking into account the specific circumstances and the customer's statutory rights, offer an appropriate solution.

This may include correcting a service defect, re-performing the service, appropriate reimbursement, or another remedy provided by law.

Prepayment and Booking

Full or partial prepayment may be required to reserve certain services.

The existence of a prepayment does not in itself limit the customer's statutory rights.

If special cancellation or booking terms apply to a particular order, that information must be provided to the customer before the order is confirmed.

Changes to the Policy

Dynamic Studio may update this Policy from time to time to reflect changes in legislation, services, or payment systems.

The current version of the Policy will be published on this page together with the relevant update date.

Changes will not be used to restrict statutory rights already acquired by the customer.

Contact Information

For service cancellation, refunds, or any other related matter, you may contact Dynamic Studio: